General Dynamics C4 Systems Jobs

Complete Details for Technical Service Rep I - Call Center - S09-11292
Job Title	Technical Service Rep I - Call Center
Location	Scottsdale AZ
Business Unit	National Systems Division
Relocation Available ?	No
Job Description	General Dynamics C4 Systems recently established the General Dynamics C4 Systems Customer Service Organization. This organization is backed by a talented staff and a state-of-the-art database. The call center is designed to provide technical support to customers on product and service issues, specific contact information or to answer general inquiries into our products and systems. The call center is staffed 24 hours a day to assist customers. Education and Experience B.S. / B.A. in Business, Marketing, Liberal Arts, or related field preferred. Minimum of 2 years, 3-4 years preferred of related experience required, preferably in cellular, wireless, telecom or service industry. Duties and Tasks Answer customer calls presented in call queues, meeting call quality and metrics as defined Enter customer calls in CSO Call Tracking System per standards Provide technically accurate solutions to customer Participate in team projects and enhance the quality of efficiency of Customer Care Center services Assist in special project-related issues as needed Develop business and technical trouble-shooting skills Interface CSO Customer Care Team Members CSO Service Delivery Team Members CSO Management Team Program Team Members External Customers External GC4S Customers Additional Typical candidate for this position will have prior call center experience Attend training sessions and workshops for this position Hours: For the Training period: M-F, 8am-4:30pm (2 wks to 1 month). After the training period: Shift Sun-Thurs:1am-9:30am, or 9am-5:30pm, or 5pm-1:30am OR Tues-Sat: 1am-9:30am, or 9am-5:30pm, or 5pm-1:30am. Must be able to "shift work". Knowledge, Skills & Abilities Effective verbal and written communication skills Knowledge of Microsoft Office Suite Interpersonal and flexibility skills Effective organizational and time management skills Awareness of company policies, processes and procedures that apply to Customer Care Ability to organize information into logical order Basic data entry skills Good listening skills Ability to follow instructions Ability to protect confidential and sensitive information Strong follow up skills Responsiveness, attuned to customer needs Basic knowledge of department system with ability to query basic information Knowledge of relevant product offerings and support processes Applicant must be capable of obtaining a U.S. security clearance. Applicant must be a US Citizen.
Desired Major	Other
Desired Degree	AA
Req. Number	S09-11292
Cut and Paste Your Resume       Send this job to a friend
General Dynamics C4 Systems is an Equal Opportunity/Affirmative Action Employer. We welcome and encourage diversity in our workforce.
Help/FAQ