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| Job Title | Field Application Engineer | ||||
| Location | OT - Shenzhen | ||||
| Requisition Number | 10584 | ||||
| Job Function | Technology | ||||
| Percentage of Travel | No Travel | ||||
| • Becomes the primary technical interface and main point-of-contact for customer technical support during product design and integration • Provides an efficient and effective day-today liaison between the DTS Technology Organization (TO) and customers • Assists new business development by working with customers to provide concise and complete requirements capture as input to larger TO decision-making and prioritization process |
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| Essential Functions and Responsibilities • Support pre-sales business development and customer engagement with technical product presentation and demonstration • Register & understand post-sales customer problems/issues with respect to the application of DTS technologies and leverage of SDKs; perform and document root-cause analysis; take necessary action(s) for problem's solution including tracking an issue or problem's resolution through a defined escalation process involving product engineering and R&D, if necessary. • Work closely with the customer to tune technology and product performance to achieve customer's expectations and DTS audio quality standards Supervisory Responsibilities: • Incumbent will either resolve or be a conduit for handling all technical issues with respect to field engineering support; will own and track issue resolution including necessary follow-up with product engineering and R&D |
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| Required Education and Experience IV. Education and/or Experience: • Diploma/Bachelor degree or above with a major in electrical or electronics engineering or computer science • At least 5 years experience in product engineering and/or customer field service; experience in the audio or related industries is highly desirable • Digital Signal Processing knowledge is required for product tuning and to communicate with R&D and Certification team • Sound technical abilities and judgment with respect to maintaining customer satisfaction V. Computer Skills: • Embedded system knowledge using C/C++ to support customer product implementation • Expected to assist with creating simple wrappers/bindings as-needed for DTS product integration and testing • Working knowledge of the Microsoft Office Suite (including Word, Excel, PowerPoint) is very desirable VI. Other Skills & Abilities: • Good command of verbal and oral English and Mandarin • Experience working with an international employer and/or customers is a plus • Strong teamwork and project-related skills. • Demonstrated ability to multi-task and work with little supervision. |
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| We are an Equal Opportunity/Affirmative Action Employer. | |||||
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