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| Job Title | Field Application Engineer | ||||
| Location | OT - Bangor | ||||
| Requisition Number | 10589 | ||||
| Job Function | Technology | ||||
| Percentage of Travel | 26-50 | ||||
| DTS, Inc. (Nasdaq: DTSI) is dedicated to making digital entertainment exciting, engaging and effortless by providing state-of-the-art audio technology to hundreds of millions of DTS-licensed consumer electronics products worldwide. From a renowned legacy as a pioneer in multi-channel audio, DTS became a mandatory audio format in the Blu-ray Disc™ standard and is now increasingly deployed in enabling digital delivery of movies and other forms of digital entertainment on a growing array of network-connected consumer devices. DTS technology is in home theaters, car audio systems, PCs, game consoles, DVD players, televisions, digital media players, set-top boxes, smart phones, surround music software and every device capable of playing Blu-ray™ discs. Founded in 1993, DTS' corporate headquarters are located in Calabasas, California, with its licensing operations headquartered in Limerick, Ireland. DTS also has offices in Northern California, Washington, China, France, Hong Kong, Japan, Singapore, South Korea, Taiwan and the United Kingdom. For further information, please visit www.dts.com. DTS is a registered U.S. trademark of DTS, Inc. All other trademarks are the properties of their respective owners. © 2011 DTS, Inc. All rights reserved. Job Responsibilities •Becomes the primary technical interface and main point-of-contact for customer technical support during product design and integration •Provides an efficient and effective day-today liaison between the DTS Technology Organization (TO) and customers •Assists new business development by working with customers to provide concise and complete requirements capture as input to larger TO decision-making and prioritization process |
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| Essential Functions and Responsibilities •Support pre-sales business development and customer engagement with technical product presentation and demonstration •Register & understand post-sales customer problems/issues with the application of DTS technologies and leverage of SDKs; perform and document root-cause analysis; take necessary action(s) for problem's solution including tracking an issue or problem's resolution through a defined escalation process involving product engineering and R&D, if necessary. •Work closely with the customer to tune technology and product performance to achieve customer's expectations and DTS audio quality standards •Help customers understand the DTS certification requirements and assist them with pre-certification testing and submission paperwork Supervisory Responsibilities: •Incumbent will either resolve or be a conduit for handling all technical issues with respect to field engineering support; will own and track issue resolution including necessary follow-up with product engineering and R&D |
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| Required Education and Experience •B.Eng., BSc degree or above in Electrical Engineering, Computer Science or related discipline •10 years experience in product engineering, applications engineering, and/or related area is a requirement of the role •Expertise in target application system architecture definition is a must (in particular one of IPTV, streaming, customer premises equipment/set top boxes or mobile markets) •The candidate will demonstrate applications platform depth (i.e., with respect to SOCs, DSPs and related development tools) •The candidate will have or will demonstrate the aptitude to develop in-depth knowledge of audio technology and in audio subsystem architecture •The candidate will be familiar with and capable of supporting customer test, certification and QA for software and IP products •The candidate will be familiar with and capable of developing and supporting proof of concept / demonstrations of DTS technologies for customers •The candidate will be familiar with and capable of supporting target system characterization and benchmarking •The candidate will be able to demonstrate critical skills in organization, communication and technical project management •The candidate will be comfortable in contributing to and supporting the business planning and goal setting process, providing technical and commercial intelligence into that planning •The candidate will have a genuine interest and passion in audio technology and support of customers Computer Skills: •Embedded system knowledge using C/C++ to support customer product implementation •Expected to assist with creating simple wrappers/bindings as-needed for DTS product integration and testing •Working knowledge of the Microsoft Office Suite (including Word, Excel, PowerPoint) is very desirable Other Skills & Abilities: •Must demonstrate excellent customer facing skills (presenting, listening, understanding customer environments) •Good command of verbal and oral English •Experience working with an international employer and/or customers is a plus •Strong teamwork and project-related skills. •Demonstrated ability to multi-task and work with little supervision. |
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| We are an Equal Opportunity/Affirmative Action Employer. | |||||
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