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| Job Title | Field Service Rep Academy Candidate (G,F,E) | ||||
| Location | Ft. Hood, Texas | ||||
| Relocation | Yes | ||||
| Potential for Deployment | Yes | ||||
| Requisition Number | SHB-LE-09-10349-1 | ||||
| Job Function | Customer Service | ||||
| Required Education | Diploma | ||||
| Required Major | None | ||||
| Job Description | General Dynamics Land Systems (GDLS) is a $4 Billion business unit of General Dynamics Corporation and has a 65 year defense heritage of providing high quality, technically superior, high value products and services to the United States and its allies. Land Systems has the leadership, financial resources, technology and strength of more than 8,400 employees who are dedicated to making the company the world's preferred supplier of a full spectrum of land and amphibious weapons systems. This dedication assures every shareholder, customer and the nation that the name General Dynamics will always mean Strength on Your Side. • Field Service Representative Academy Student, Reports to the FSRU Supervisor, Site or Operation Manager • Capability to provide Abrams maintenance related technical guidance and formal/informal instruction to team and customer as needed, required or requested • Aptitude to perform as the Site subject matter expert on Abrams Maintenance and other related issues. • Ability to communicate both written and verbally to peers and the customer. • Capability to provide guidance, supervision and training on installation and maintenance tasks for Abrams Family of Vehicles as directed in CONUS and OCONUS locations where General Dynamic’s products are fielded. • Ability to identify and advise Supervisor/Management/Home Office regarding problems within technical areas as required, generate and submit field problem reports (FPR’s) as required • Attain an 80% passing grade on the written and hands-on practical examination for certification. • No scheduling of vacations or elective medical/dental procedures (emergency/directed permissible) during training • Retain current work assignment personnel slot while attending course. • Perform other duties as required within scope. |
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| Job Requirements | • Ability to obtain / maintain American Express Corporate Credit Card (Required) • Must complete the Skill and Aptitude Assessment (Required) • Basic computer skills for operator, Windows, MS Office products, e-mail and Adobe. (Required) • Schedule no vacation or non-emergency appointments during FSRA training course duration unless approved through FSRA Supervisor. • Must have 5 years Abrams Family of Vehicle operator, maintenance and logistics experience. (Required) • Previous experience in OIF assignments. (preferred) • Previous experience with Diagnostic Equipment (preferred) • Must have knowledge of US Military rank structure and organization. • Must be willing to work effectively in a team-oriented structure to include field, office and shop environments both on and off military installations. • Completed all required OSHA and GDLS required training. • Must meet ASR guidelines for Abrams Driver Station entry as described in Standard Practice 2-644. Entry into enclosed military vehicles. • Must successfully meet pre-deployment medical/CRC requirements for overseas deployment. • Must posses a valid driver’s license, able to obtain a international driver’s license and be capable of obtaining a security clearance if necessary. • Must be able to obtain and maintain a U.S. Passport and work visa status if the position requires relocation overseas. • Must be available and willing to travel globally for extended periods of time to support customer requirements. • Ability to abtain and demonstrate customer intimacy and necessary support resulting in an above average customer evaluation. (required) • Attain the ability to work at autonomous sites directly for USG personnel as necessary. • Must be able to recognize colors. • Demonstrate the ability to take notes, organize and maintain study materials and exhibit good self study habits to prepare your self for scheduled training and examinations. • Successful completion of the FSRU Academy curriculum and the passing of the FSR Certification Examination • If a current GDSSC employee is selected, will remain as a GDSSC employee until successful passing of the Abrams FSR certification. |
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| General Dynamics Land Systems is an Equal Opportunity Employer. | |||||
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| General Dynamics Land Systems is an Equal Opportunity Employer | |