General Dynamics Information Technology

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Top Secret Cleared Entry Level Help Desk Technician in Clarksburg, West Virginia
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 28,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Disabled

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
2. Assists with the installation, configuration, and upgrade of computer hardware and software.
3. Provides end-user software troubleshooting and support.
4. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
5. Provides troubleshooting and support.
6. Assists in the administration of e-mail systems.
7. Provides phone and help-desk support for local and off-site users.
8. Maintains current knowledge of relevant technology as assigned.
9. Participates in special projects as required.

Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

0-1 years of directly related experience supporting help desk operations.

Top Secret required to start.

Help Desk personnel shall have knowledge of help desk functions, including tracking help desk tickets, assigning help desk tickets to other organizations, and collecting necessary information to populate help desk ticket fields.
Possess Knowledge and expertise in all Microsoft Products - including Server and Desktops.
Possess demonstrated knowledge and expertise in resolving complex issues relating to network connectivity, hardware, software, and end-user problems for all facility Local Area Networks (LANs), printers, and peripherals.

Additional Information
Relocation No
Security Clearance Level Top-Secret
Security Clearance Basis Single Scope Background Investigation (SSBI)
Security Clearance Polygraph None
Job ID Number 216043
Job Function Information Technology
Potential for Deployment No
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GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Disabled