General Dynamics Information Technology

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Avaya System Architect (ASA) in Washington, District of Columbia
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 21,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Disabled

General Dynamics has an opening for an Avaya System Architect (ASA) Engineer that provides technical expertise and maintenance for Avaya-telecommunications equipment and systems installed at several locations. Maintenance includes, but is not limited to, moving, adding and changing phone/work stations, bad phones(s), and resetting/reconfiguring voicemails, replacing circuit packs, installing additional cable/wire and repairing system outages. Additionally, maintaining
all circuit packs, service pack firmware & software and Avaya software patches. The candidate will perform Avaya systems maintenance, system configuration, patches, software and firm ware upgrades, support and training needed for a customer to effectively maintain Private Branch Xchanges (PBXs) and VoIP-network management using Avaya approved service methods. The candidate will maintain all Communication Manager systems software with the latest patches.
This also includes the latest patches for the voice mail systems, Audio/Web conferencing system, and other Avaya services. The candidate will program trunks, Network Regions, IP codes, Uniform Dial Plans (UDP), Automatic Route Selection (ARS) and Automatic Alternating Routing (AAR), and Quality of Service (QoS). Actual installation of new systems to include cross-connects, equipment inventory, and equipment delivery verifications; conduct system/equipment testing, and user training. Perform final system/equipment test and acceptance, removal of old equipment,
invoice delivery, and perform help-desk activities. Provide documentation to the customer on any formal recommendations.


Bachelors Degree in a related technical discipline, or the equivalent combination of education, technical training or work experience.

2-5 years of related telecommunications experience.

Moves adds and changes to be done on: Enterprise Telephone Management (ETM) System, Basic Call Management Reporting (BCMR) & Automatic Call Distribution (ACD), Application Enablement Service (AES), Secure Access Links (SAL), OneX Mobile, OneX Communicator, Presences system, Session Manager, Aura Messaging Voice Mail, Intuity Audix 770 (IA770) Message Manager Voice Mail, System Manager, Avaya Utility backup server, Session Boarder Controllers, VeraSmart call accounting, Conexus Call Recorder application, Avaya Aura Conferencing 7, DSL services, DSL modems and DSL routers


Additional Information
Relocation No
Security Clearance Level Top-Secret
Security Clearance Basis Single Scope Background Investigation (SSBI)
Security Clearance Polygraph None
Job ID Number 218489
Job Function Technical Operations (TechOps)
Potential for Deployment No
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GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Disabled