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|VDI or Desktop Support Engineer in Alexandria, Virginia|
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 21,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. General Dynamics Information Technology is an Equal Employment Opportunity and Affirmative Action employer.
VDI (Virtual Desktop Infrastructure) or Desktop Support Engineer with experience working with the government needed to join a great team in providing desktop troubleshooting/VDI support during an implementation of a VDI pilot - base VMware or VDI understanding and skills are needed, but a good background in desktop troubleshooting in a government/DoD environment required. Skills included desktop support, profile management, image management, desktop/VDI troubleshooting, Windows 7 support and desktop operations and maintenance support of VDI. This position will work with other team member engineers, under a Senior Lead VDI engineer, to provide support during the implementation of a VDI project, and will provide support and desktop troubleshooting: this position will responsible for desktop support troubleshooting and documentation. This engineer will support documenting SOPs (Standard Operating Procedures) and troubleshooting workflows. This is a great opportunity to get in on the ground floor, supporting an implementation of an exciting VDI project.
The right candidate is:
Previous desktop troubleshooting support in a large enterprise environment, self-starter, willing to take ownership, willing to take direction, great communication skills, great team skills, thrives in fast-paced atmosphere, multi-tasker, and has a passion for operations and maintenance and providing excellent support.
Bachelors Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.
2-5 years of related systems engineering experience.
Experience with or desire to learn VMware View and VDI required. Ability to understand and provide desktop troubleshooting within a multiple service, multiple domain environment required. Also, a willingness to be involved with the design, documentation and implementation, including engineering designs, implementation plans, as-built guides, testing and implementation of the VDI system. Previous DoD or Pentagon experience highly preferred.
|Number of Positions||2|
|Security Clearance Level||Top-Secret|
|Security Clearance Basis||Single Scope Background Investigation (SSBI)|
|Security Clearance Polygraph||None|
|Job ID Number||219189.1|
|Job Function||Information Technology|
|Potential for Deployment||No|
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|General Dynamics Information Technology is an Equal Employment Opportunity and Affirmative Action employer.|