Careers
home|careers| join our winning team| Job Details | |||
|
|
|||
| Job Title | Sr Technician, Help Desk | ||
| Location | DC, Washington | ||
| Relocation | No | ||
| Security Clearance Level | Background Check | ||
| Security Clearance Basis | National Agency Check (NLC) | ||
| Security Clearance Polygraph | None | ||
| Job ID Number | 161296 | ||
| Job Function | Information Technology | ||
| Potential for Deployment | No | ||
| Job Description | General Dynamics Information Technology is a top-tier IT integrator that provides information technology, systems engineering and professional services to customers in the defense, intelligence, homeland security, federal civil and commercial sectors. With 16,000 professionals worldwide, the company has the customer knowledge, domain expertise and proven performance to manage large-scale, mission-critical IT programs.
Primary Duties: Customer Support ?Answer IT Support Phones Lines ?Resolve Network Related Issues (Internet Connectivity, Printers, and Resource) ?Install Software, Updates, and Patches as necessary ?Manage user account through Active Directory (Unlock account, Password Reset, Update Information) ?Remote into user's workstation via SMS Tool ?Troubleshoot issues at the user's location ?Create and Resolve tickets using Touchpaper ?Perform various tasks assigned via Touchpaper Secondary Duties/Backup: ?Answer Main Switchboard Phones Lines ?Support the IT Resource Center ?Check in/out laptops and other equipment ?Image laptops as needed ?Setup Laptop/Equipment for meetings ?New User Orientation ?Assist new users in completing the IT security paperwork ?Perform an IT Orientation at user's location Requires an Associates degree or equivalent. Requires 3-5 years experience. Clear and concise English oral and written presentation skills |
||
| General Dynamics Information Technology is an Equal Employment Opportunity Employer. | |||
| Submit Resume | Add Job to Cart | Send this job to a friend | |||
| Job Cart Directions Interested in more than one position? Great! Instead of submitting multiple resumes, when you find a position that interests you, all you need to do is click on ADD JOB TO CART. At the bottom of the screen, you will see the positions you have added to your cart. When you are done searching, click on CHECKOUT & SUBMIT RESUME. If you have changed your mind and want to remove a position, you will be able to on the Resume Submittal Form, or click on CLEAR CART to start over. You are limited to selecting up to 15 jobs. |
|||
 If you have already submitted a resume and want to submit for this position you must login and update your existing profile |
|||
| Click Here to Log In | |||
| If you don't have a resume, click here to use our resume builder. | |||
| Want to create a job search agent? | |||
| Job Cart | |
| Clear Cart | Check out & Submit Resume |
| Redisplay Results Search Again | |
|
|