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| Job Title | Service Catalog Manager | ||
| Location | VA, Stafford | ||
| Relocation | No | ||
| Security Clearance Level | Secret | ||
| Security Clearance Basis | None | ||
| Security Clearance Polygraph | None | ||
| Job ID Number | 162058 | ||
| Job Function | Information Technology | ||
| Potential for Deployment | No | ||
| Job Description | General Dynamics Information Technology is a top-tier IT integrator that provides information technology, systems engineering and professional services to customers in the defense, intelligence, homeland security, federal civil and commercial sectors. With 16,000 professionals worldwide, the company has the customer knowledge, domain expertise and proven performance to manage large-scale, mission-critical IT programs.
This position is located on the USMC Base Quantico near Stafford, VA. Real-world hands-on network implementation experience"with ITIL certs being strongly preferred. Responsible for producing and maintaining the Service Catalog. Ensures that all operational services and all services being prepared for operational running are recorded within the Service Catalog. Confirm that all the information within the Service Catalog is accurate, up-to-date and consistent with the information within the Service Portfolio. Ensures that the information within the Service Catalogue is adequately protected and available. Responsible for ensuring that the Service Catalog Management process is implemented and performed according to the agreed and documented process and is meeting the requirements of the process definition. Ensure that all relevant staff has the required training in the process. Develop and implement detailed workflows and procedures. Addresses and corrects any issues with the operation of the process by interfacing with the Government. Define and agree to key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the process, review KPIs, and improved the performance of the process. Produces regular and accurate management reports. Requires BS/BA degree. The Service Catalog Manager must have a minimum of five (5) years experience within IT Service Offerings or agreements. ITIL V3 Foundations, ITIL V3 Service Offerings and Agreements and/or Service Design certifications. Must have a DoD Secret Clearance or be able to obtain one. Military or DoD experience preferred. US Citizen. |
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| General Dynamics Information Technology is an Equal Employment Opportunity Employer. | |||
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