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Job Title Lead Technician, Help Desk
Location FL, Tampa
Relocation No
Security Clearance Level Top-Secret
Security Clearance Basis Sensitive Compartmented Information (SCI)
Security Clearance Polygraph None
Job ID Number 162304
Job Function Information Technology
Potential for Deployment Yes
Job Description General Dynamics Information Technology is a top-tier IT integrator that provides information technology, systems engineering and professional services to customers in the defense, intelligence, homeland security, federal civil and commercial sectors. With 16,000 professionals worldwide, the company has the customer knowledge, domain expertise and proven performance to manage large-scale, mission-critical IT programs.

GENERAL SUMMARY: Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

PRINCIPAL DUTIES/RESPONSIBILITIES:

1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

2. Installs, configures, and upgrades computer hardware and software.

3. Provides end-user software troubleshooting and support.

4. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.

5. Provides troubleshooting and support.

6. Participates in the administration of e-mail systems.

7. Provides phone and help-desk support for local and off-site users.

8. Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities

9. Maintains current knowledge of relevant technologies as assigned.

10. Participates in special projects as required.


EDUCATION AND EXPERIENCE REQUIREMENTS:

Associate's Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
5-8 years of directly related experience supporting help desk operations.


WORKING CONDITIONS:

The work is typically performed in an office environment and at client site locations, which requires proper safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment.

The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.

General Dynamics Information Technology is an Equal Opportunity/Affirmative Action Employer (M/F/D/V).


Must possess and maintain a Top Secret Security clearance with SCI level access. This position is designated as a world-wide deployable position that may require travel to potentially hostile locations. This position has the potential for up to 75% travel. Trips can be repetitive and individual trips can last as long as 4 months at a time. Based on the customer requirement, trips can occur with very little notification prior to departure. This position requires a flexible employee who is capable of performing additional duties as required by customers and team management. The position will be in support of the Resource Services Team located at the General Dynamics Southern Regional Office in Tampa, FL; however, this position will also directly support General Dynamics around the world.

General Dynamics Information Technology is an Equal Employment Opportunity Employer.
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