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| Job Title | Avaya Customer Support Technician | ||
| Location | IL, Fairview Heights | ||
| Relocation | No | ||
| Security Clearance Level | Background Check | ||
| Security Clearance Basis | None | ||
| Security Clearance Polygraph | None | ||
| Job ID Number | 162561 | ||
| Job Function | Information Technology | ||
| Potential for Deployment | No | ||
| Job Description | General Dynamics Information Technology is a top-tier IT integrator that provides information technology, systems engineering and professional services to customers in the defense, intelligence, homeland security, federal civil and commercial sectors. With 16,000 professionals worldwide, the company has the customer knowledge, domain expertise and proven performance to manage large-scale, mission-critical IT programs.
Provide customer support for the completion of telephone moves, adds, and changes (MAC) associated with Avaya switching platforms. · Respond to customer inquiries related to MAC requests · Assist customer in the preparation of MAC requests · Verifying accuracy of received MAC requests and assess scope of work. · Order MAC material, establish installation schedule based on contract performance standards and material/technician availability. · Perform remote MAC programming that may include but is not limited to establishing new dial tone, changing existing dial tone and associated features, reset voice mail passwords, etc. · Dispatch technicians to sites for the performance of MAC work · Provide MAC pricing to program management office · Create MAC tickets, associated work orders and material requests, update and close out MAC tickets when work is completed · Maintain contact with customer providing status on work completion and ensure customer expectations are met. · Follow-up with technicians to ensure paperwork is completed properly and submitted on time. · Perform other duties as assigned. Associate degree in a related technical discipline the equivalent of education, technical certifications, training, or work experience. Must have excellent written and verbal skills. Completion of Avaya courses a plus. Two to five years experience performing MAC work on Avaya G3, G3SI, S-8500 telephone systems and Audix voice mail systems. Eligible to obtain and maintain a Federal Position of Public Trust, SF85/Criminal Background Check. |
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| General Dynamics Information Technology is an Equal Employment Opportunity Employer. | |||
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