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| Job Title | Specialist, Customer Service | ||
| Location | MD, Towson | ||
| Relocation | No | ||
| Security Clearance Level | None | ||
| Security Clearance Basis | None | ||
| Security Clearance Polygraph | None | ||
| Job ID Number | 172356 | ||
| Job Function | Administration | ||
| Potential for Deployment | No | ||
| Job Description | General Dynamics Information Technology is a top-tier IT integrator that provides information technology, systems engineering and professional services to customers in the defense, intelligence, homeland security, federal civil and commercial sectors. With approximately 17,000 professionals worldwide, the company has the customer knowledge, domain expertise and proven performance to manage large-scale, mission-critical IT programs.
The Customer Service Specialist is an entry-level role for staff members taking inbound email and phone calls. PRINCIPAL DUTIES/RESPONSIBILITIES: 1. Receive and respond to inbound email and phone calls (issues and questions) 2. Enter all issues in a clear and concise manner into the entry tracking system; update tickets when more information is learned or the status changes 3. Follow all established guidelines and policies for performing the help desk function 4. Escalate issues, when appropriate, to management 5. Other duties, as assigned Requires High School diploma or equivalent. 1-3 years of directly related experience supporting help desk operations. SKILLS AND ABILITIES: 1. Excellent verbal communication skills with customer service experience a plus 2. Good writing skills 3. Must be able to multi-task 4. Good organizational skills |
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| General Dynamics Information Technology is an Equal Employment Opportunity Employer. | |||
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