Job Details

   
Job Title Director, Pet Quality & Education, DVM
Location AZ - Phoenix
Requisition Number MR-16-4842
Department Buying and Sourcing
Percentage of Travel 26-50
Job Responsibilities

Summary:

The Director, Pet Quality and Education is responsible for leading the live pet quality and education team at PetSmart.  This leader sets the strategic vision for the team along with supporting the overarching Specialty strategy. Ultimately accountable for reducing live pet loss and health issues in store, this leader works with internal and external partners to develop action plans to improve health standards; to that end, it's expected that this leader travels to conduct live animal/farm audits throughout North America, and perform additional audits, technical review, and/or safety testing at the home office to ensure safety and quality is maintained.

As the driver of pet education, this position leverages external industry partnerships with regards to zoonotic disease prevention, pet care and ownership, and develops relationships with vendors to comply with Vet Assured Standards.  The Director ensures the education of our pet parents by developing and reviewing educational videos, written materials and training documents for both store associates and the general public, as well as contributing to the policies and procedures for animal care and the training of our associates.

Essential Functions

  • Develop strategy for Pet Quality and Education team and support development of overall Specialty strategy. Manage Pet Quality and Education team to support initiatives and day to day activities.
  • Assist attending veterinarians with live pet health questions and concerns from stores and pet parents.
  • Develop and maintain external partnerships with groups that help designate PetSmart as a leader in pet specialty, including the CDC, public health and state veterinarians.
  • Oversee store habitat design/functionality and provide information regarding the care of pets housed in the habitat. Coordinate testing and/or recalls using the Live Pet Incident Response Plan.
  • Develop and review educational videos, written materials, training documents, etc for both store associates as well as for the public. Partner with Store Operations on the training of store and field associates and leaders, update policy and procedures, and perform technical review of product labels, claims and store signage.
  • Doctor of Veterinary Medicine or Veterinary Medical Doctor degree from an AVMA accredited four-year college or university.
  • Proven history of leadership within a corporate environment (business/retail/merchandising) with experience in live pets, animal health management, public health, and/or government agencies and policy. Candidate must have experience with the care of Specialty pets and knowledge of Animal Health including, but not limited to- dog, cat, small animal, reptile, and aquatic species.  

Knowledge and Skills

  • Strong project and process management with proven history of managing complex projects
  • Innovative problem solving skills and the ability to conduct multiple tasks simultaneously. Ability to manage and prioritize multiple tasks, and to work with shifting priorities and schedules.
  • Ability to methodically and efficiently synthesize large volumes of information from diverse sources to compile data, prepare quantitative and qualitative management reports and present/recommend concepts and ideas
  • Ability to communicate technical information and the business risk effectively
  • Strong analytical and strategic thinking skills, presentation and report writing/structuring skills required
  • Proficiency in Microsoft suite of products required
Experience/Education
  • Doctor of Veterinary Medicine or Veterinary Medical Doctor degree from an AVMA accredited four-year college or university.
  • Proven history of leadership within a corporate environment (business/retail/merchandising) with experience in live pets, animal health management, public health, and/or government agencies and policy. Candidate must have experience with the care of Specialty pets and knowledge of Animal Health including, but not limited to- dog, cat, small animal, reptile, and aquatic species.  

Knowledge and Skills

  • Strong project and process management with proven history of managing complex projects
  • Innovative problem solving skills and the ability to conduct multiple tasks simultaneously. Ability to manage and prioritize multiple tasks, and to work with shifting priorities and schedules.
  • Ability to methodically and efficiently synthesize large volumes of information from diverse sources to compile data, prepare quantitative and qualitative management reports and present/recommend concepts and ideas
  • Ability to communicate technical information and the business risk effectively
  • Strong analytical and strategic thinking skills, presentation and report writing/structuring skills required
  • Proficiency in Microsoft suite of products required
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