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| Company |
Schneider Electric |
| Job Title |
Energy Solutions Technical Support Engineer |
| Location |
USA - TN - La Vergne |
| Req. # |
17843 |
| Job Function |
Customer Service |
| Job Responsibilities |
Technical Support Engineering
As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in energy and infrastructure, industrial processes, building automation, and data centers/networks, as well as a broad presence in residential applications. Focused on making energy safe, reliable, efficient, productive and green, the company's 114,000 employees achieved sales of more than $25 billion in 2008, through an active commitment to help individuals and organizations "Make the most of their energy."
Description:
This position is accountable for answering telephone 'hot line' or written inquiries from external and internal customers regarding Square D Power Management Engineered solutions and Powerlogic products including.
• Analyzing and resolving broad ranging problems with non-functioning systems. Issues topics range from, electrical metering applications, software, internet/intranet, networking and communications and product applications
• Recommending corrective action including engineering work around solutions and documenting issues into the knowledgebase.
• Recommends solutions to customer application questions.
• Recommends solution and product enhancements for recurring issues to engineering services and design engineering.
Position is also accountable for performing proactive services on customer systems such as system upgrades, system optimization, and identifying future potential issues.
Requirements:
- 4 year bachelors degree or equivalent experience in electronics/electrical engineering
- 3-6 Months Experience in Electrical Facilities Maintenance a Plus
Skills:
- Understanding of Electric Metering Principles
- Ability to wire test cabinets from a schematic including soldering circuits and wiring PC's
- Understands Electrical Safety
- Understanding of Electronic Metering Systems, POWERLOGIC preferred
- Understanding of Lighting Control Systems, POWERLINK preferred
- Understanding of Network Communication Systems
- Proficient with Microsoft Operating Systems, computer installs
- NT/2000/XP/2000 Server
- Understanding of the Utilization of Databases, SQL-2000 Preferred
Behaviors:
- Problem Solving and Troubleshooting
- Detail Oriented
- Multi-tasking
- Excellent Verbal and Written Communication Skills
- Excellent interpersonal skills
- Self Learning and Highly Motivated
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We are an Equal Opportunity/Affirmative Action Employer.
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