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| Company |
Schneider Electric Renewable Energies |
| Job Title |
Technical Support Representative |
| Location |
USA - IN - Elkhart |
| Alternate Location(s) |
CAN - BC - Burnaby
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| Req. # |
17706 |
| Job Function |
Customer Service |
| Job Responsibilities |
As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in energy and infrastructure, industrial processes, building automation, and data centers/networks, as well as a broad presence in residential applications. Focused on making energy safe, reliable, efficient, productive and green, the company's 114,000 employees achieved sales of more than $25 billion in 2008, through an active commitment to help individuals and organizations "Make the most of their energy."
www.us.schneider-electric.com
Xantrex by Schneider Electric is a global leader in power converter solutions for renewable energy applications.
SUMMARY:
This position is accountable for answering telephone or written technical inquiries from
customers regarding Xantrex products, providing troubleshooting assistance and recommending corrective action/solutions to customer application questions. Maintains records of calls in the CRM tool (SF.com) so that customer issues can be tracked and actioned.
ESSENTIAL FUNCTIONS:
- Utilizes knowledge of set procedures and product knowledge of electricity, electronics and equipment to create solutions and respond to customers problems using appropriate application of Xantrex products.
- Provides technical assistance to customers by following Customer Service/Technical Support processes and product knowledge guidelines;
- Creates RMA (return material authorization) and replacement sales orders for product returns;
REQUIREMENTS:
- Post-Secondary Diploma and minimum 2 years experience in a customer service/call centre environment;
- Excellent verbal and written communication skills, strong telephone and email etiquette;
- Excellent attention to detail, math skills, time management and organizational skills;
- Ability to work independently and as a team, demonstrative a proactive, positive attitude. |
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We are an Equal Opportunity/Affirmative Action Employer.
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