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| Company |
APC-MGE |
| Job Title |
Technical Support Engineer (TSE:1) |
| Location |
USA - RI - West Kingston |
| Req. # |
14787 |
| Job Function |
Customer Service |
| Job Responsibilities |
APC, a company of Schneider Electric, provides protection against many of the primary causes of data loss, hardware damage and downtime. APC is a leading provider of global, end-to-end AC and DC-based back-up power products and services, which include surge suppressors, uninterruptible power supplies (UPS), power conditioning equipment, power management software, and DC power systems as well as precision cooling equipment, and professional and consulting services for Nonstop Networking™. APC, known for Legendary Reliability™, sets the standard for quality, innovation and support for power protection solutions from desktop systems to data center operations to entire facilities. Its comprehensive solutions, which are designed for both home and corporate environments, improve the manageability, availability and performance of sensitive electronic, network, communication and industrial equipment of all sizes.
Responsibilities
In the Technical Engineer Professional Development Program, you will receive extensive training and experience at APC's world headquarters in West Kingston, RI enabling you to become a successful technical expert at APC. You begin your career in Rhode Island as a Technical Support Engineer on the Customer Solutions Team, promoting your way to a variety of global opportunities in APC Product, Service, or Sales divisions (Product Manager, Configuration Engineer, Applications Engineer, Systems Engineer, Field Service Engineer, Network Integration Engineer, and others).
Main Responsibilities:
- Assist potential customers with product selection and configuration
- Interpret and resolve complex product questions
- Identify and route large business opportunities to sales teams for follow up and closure
- Ensure every interaction creates the optimal customer experience
The ideal candidate will have:
- Bachelors degree: Engineering / Information Technology preferred
- Strong problem solving and a high level of technical aptitude
- Excellent interpersonal and communication skills
- Capable of making business decisions to serve company and customer needs
- Ability to work in a dynamic, global environment
- Flexibility to travel or relocate
- Fluency in English required; Bilingual skills a plus
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We are an Equal Opportunity/Affirmative Action Employer.
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