| Job Responsibilities |
About Schneider Electric
As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in Utilities & Infrastructures, Industries & Machine Manufacturers, Non-residential Buildings, Data Centres & Networks and in Residential. Focused on making energy safe, reliable, efficient, productive and green, the Group's 130,000 plus employees achieved sales of 22.4 billion euros in 2011, through an active commitment to help individuals and organizations make the most of their energy. www.schneider-electric.com
Customer Satisfaction Leader
Victoria, BC Canada
Are you a team player who is resourceful, self-motivated, straightforward and able to lead by influence? Are you passionate about Customer Satisfaction, able to understand applications and contribute innovative ideas to solve customer problems? The Quality and Customer Satisfaction Issue to Prevention team offers an environment where your skills and career can grow while applying your project management and leadership skills.
Schneider Electric's Quality and Customer Satisfaction Issue to Prevention Team has an outstanding opportunity for a passionate/motivated individual to assume the role of Customer Satisfaction Leader.
Responsibilities & Key Tasks
•Manage issues to protect our business
•Prevent all escalations from problems to "Business Risk Escalation"
•Contribute to RTE process
•Ensure 8D process is followed on new problems
•Manage all new Offer Safety Alerts
•Close the feedback loop from after sales quality issues back into PMP and PEP projects.
•Deployment and maintenance of Offer Safety process for Power Solutions North America
•Contribute to POWER ISO re-certification
•Pilot for I2P deployment in Power Solutions North America
•Contribute necessary data to Technical Risk process
•Other duties as assigned
Essential Qualifications:
•Experience system troubleshooting, diagnosis and problem solving for:
*Software, hardware, networking and databases
*Power and/or electrical Systems knowledge
*Experience with Windows Operating Systems and associated network experience
•Positive attitude, enthusiastic, self-motivated and customer focused
•People-person and team player, enjoying the cross-functional interaction required for this position
•Quick learner with an inquiring mind
•Strong written and oral communications skills
•Comfortable working in a fast paced, dynamic environment
•Ability to work with people with a wide range of technical backgrounds, including senior professional Engineers, electricians, IT Engineers and personnel, account managers, sales personnel
•Able to lead a team by positive influence.
•Fluent in English
Desired Qualifications:
•Experience in Quality
•Engineering degree in Electrical, Power Systems or Computer Science, or equivalent
•Understanding of 6-Sigma methodology
•Understanding of 8D principles
•On-site power system experience
•Knowledge of electrical power industry
•Understanding of Electronic Metering Systems
•Other languages, such as Spanish, French and Mandarin.Business Unit, or delete
The Power Solution business within Schneider Electric includes staff in many international locations, including LaVergne (Tennessee), Victoria (Canada), Hong Kong (SAR), Bangalore (India), Grenoble (France), Prague (Czech Republic). This offers employees an exciting range of career growth and mobility opportunities!
Care. Connect. Challenge. Commit.
Our values define our company. Who we are, our customer approach, how we do business, what it's like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues; we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change. |
