Complete Details for Extended Support Analyst

Job Title Extended Support Analyst
Location Colorado
Job Description

Extended Support Analyst
Utilities Group
Fort Collins, CO
Schneider Electric Smart Infrastructure has an outstanding opportunity for a motivated person to work as a member of our Support Services Team. This individual will have the skills to solve internal and external technical issues ranging across customization bugs/enhancements, product configuration, database configuration, core (OOTB) software defects and education. This position is responsible for ongoing support and maintenance of custom software GIS applications used by electric, gas, water, and wastewater utility clients. The ideal candidate will have excellent object-oriented programming, problem-solving, and client relation skills. To be considered, submit your application to requisition # at

- Provide technical assistance on supported application software for internal and external clients.
- Troubleshoot possible software bugs with subject matter experts and developers, and log software bugs with development team.
- Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
- Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
- Report client functionality requests or software change requests to development team.
- Contribute to knowledge base of resolution paths and known issues accessible both internally and externally.
- Serve as one of the main contacts to a client base that is knowledgeable, technical, and often in operation-critical functions at utility companies
- Create and maintain the client relationship that is valuable to our organization
- Solve internal and external technical issues ranging across database configuration, software defects, and education.
- Other responsibilities as assigned

- Bachelor of Science degree in CIS or CS preferred, or related field with computer emphasis
- Ability to work in a dynamic fast paced environment.
- Must possess strong analytical, problem solving, researching skills.
- Must have experience in Windows-based software development tools, including Visual Studio. Experience in both Visual Basic and C# a plus.
- High level of professionalism in oral and written communication skills.
- Be independent, self-motivated, team player and have a people-oriented personality.
- Must demonstrate the ability to interact with peers, management, and other departments in a professional manner.
- Prior experience with GIS software preferred and experience with ArcFM Solution software would be a plus.
- Prior Support Services experience would be a plus.
- Experience working with electric, gas, water and wastewater utility companies would be a plus.

Care. Connect. Challenge. Commit.
Our values define our company. Who we are, our customer approach, how we do business, what it’s like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues; we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.

At Schneider Electric every employee has the power to take control over his or her career and to draw motivation from our shared talent mindset. Our comprehensive Total Employee Experience offer enables employees to manage their professional development and prepare for the next step in their career. This offer includes: a competitive health and wellness package, retirement plans, World Employee Share Ownership Plan, mentoring, internal and international mobility, technical, functional, individual and managerial development, and much more. Join Schneider Electric. Make the most of your energy.

About Schneider Electric
As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions to make energy safe, reliable, efficient, productive and green across multiple market segments. The Group has leadership positions in energy and infrastructure, industrial processes, building automation, and data centres/networks, as well as a broad presence in residential applications. With 22.4 billion euros sales in 2011, the company's 130,000+ employees are committed to help individuals and organizations “Make the most of their energy.”
Job Number 450

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